Agent Training

Sunking Agent Training 

 Q1 - Mention 3 of our products and their prices.

Ans - (Boom-35k); (Pro -27k); (home 200x cash 83k, easybuy 117k Downpayment 8000, weekly 1950).

Q2 - Mention the applications that are used by Agents.

Ans- Angaza ; Kazi and Litmos.

Q3- What are the uses of Angaza?

Ans- prospecting of customers.

Making of payment for customer's products.

Accepting of stock.

Q4- Mention the uses of Kazi .

Ans - For generating OTP.(*347*07*1*10#)

For calling default customers.

For monitoring incentives.

For taking installation pictures .

 

Q5_litmos:this is a knowledge application use in training agent on product,processes,conduct and relevant laws

Q 6- Is it true that a prospect can be rejected if an agent submits wrong customer information?

Ans - YES.

Q7 - How would you know if a keycode has been correctly entered on a product?

Ans- The solar indicator on the battery will blink green light for about 30 seconds.

Q8 - Can you mention the reasons why an agent's account can be barred/blocked/deactivated?

Ans- Holding of stock for up to 14 days.

Fraudulent Act.

If the agent has lots of disabled lamps in his records.

Q9 - Can you state or call out the customer care number? 

Ans - 08007865464

Q 10- State the company's USSD CODE.

Ans - *347*07#.